Customer Experience Associate

5 days ago

Australia beBeeCustomerExperience Full time $48,000 - $84,000
Job Description:

To deliver exceptional customer experiences, our team anticipates and meets the needs of guests, ensuring a seamless stay. We maintain high standards of service, adhering to established policies and procedures.

Key Responsibilities:
  • Anticipate and attend to guest needs promptly
  • Offer warm greetings and farewells
  • Process transactions accurately and efficiently
  • Work with housekeeping, reservations, and maintenance teams to ensure rooms are prepared for guests
  • Communicate special requests and follow up on their fulfillment
  • Action guest messages and facsimiles promptly
  • Communicate guest comments and concerns to management
Requirements:

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Attention to detail and organizational skills
  • Familiarity with hotel operations and services
  • Basic knowledge of room rates and packages
  • Ability to learn and adapt to new systems and procedures
Benefits:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

What We Offer:

In addition to a fulfilling career, we provide:

  • A comprehensive training program
  • Ongoing support and feedback
  • A collaborative and inclusive work culture

We are committed to delivering exceptional customer experiences and providing opportunities for growth and development. If you are passionate about delivering outstanding service and have a strong work ethic, we encourage you to apply.

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