Expert Remote Mental Health Coach
1 week ago
Telehealth and Mental Health Coaching
Job OverviewYou will provide direct support to individuals experiencing emotional distress, anxiety, and depression symptoms. A warm, empathetic, kind, and patient individual can deliver brief phone and webchat support to service users.
Responsibilities- Deliver brief phone and webchat support to service users with emotional distress, anxiety, and depression.
- Self-motivated and tech-savvy with strong administration and time management skills.
- Resilient and able to cope with a high volume of calls and chats discussing complex mental health symptoms and life circumstances.
- Proven experience in an office-based, corporate, or contact center environment with a strong emphasis on managing calls and utilizing computer-based systems daily.
- Willing to collaborate within a team to support mutual learning and engage in continuous professional development.
- Availability to attend mandatory induction and training (remote).
- Tertiary qualification such as Diploma in Counselling, Diploma in Mental Health, Diploma in Psychology, Diploma in Youth Work and Youth Justice, Endorsed Enrolled Nurse, Paramedical Science.
While formal qualifications are not mandatory, candidates should possess relevant experience and demonstrate a genuine commitment to making a positive impact on people's lives and alleviating their distress.
Work Environment and Requirements- This is a remote work-from-home opportunity and you could be based anywhere within Australia only.
- Provided technology equipment; however, you will be required to have a distraction-free private room, reliable internet, and demonstrated IT skills with proficiency in telephony-based systems, navigating multiple software, digital note-taking, and counselling support.
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