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Service Desk Operations Specialist
2 months ago
About the Role
We are seeking a skilled Service Desk Operations Specialist to join our team at Fujitsu. As a key member of our service desk, you will play a critical role in providing exceptional technical support to our clients.
Key Responsibilities
- Provide timely and effective technical support to clients via various communication channels.
- Manage and resolve technical issues in a professional and courteous manner, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to resolve complex technical issues and improve overall service delivery.
- Stay up-to-date with the latest technologies and industry trends to provide expert advice and guidance to clients.
- Participate in continuous improvement initiatives to enhance service desk processes and procedures.
Requirements
- AGSVA Security Clearance
- 3-4 years of experience in a similar role within the Government or Defence sector
- ITIL and ICT proficiency and experience
- Excellent communication and customer service skills
Why Fujitsu?
We are a leading organization that values diversity, equity, and inclusion. We strive to create a workplace culture that is inclusive, respectful, and supportive of all employees. Our commitment to diversity and inclusion is reflected in our Work180 accreditation, AWEI Gold Employer status, and Rainbow Tick certification.
We offer a range of benefits and opportunities for professional growth and development, including:
- Tailored career paths across our global organization
- Best-in-class reward and recognition programs
- Flexible work arrangements and volunteering leave
