Service Technician
2 months ago
About Otis
At Otis, we're a global leader in elevator and escalator manufacturing, installation, and service. With a presence in over 200 countries and territories, we move 2 billion people every day and maintain approximately 2.2 million customer units worldwide.
Job Summary
We're seeking a skilled Service Technician to join our team in South Melbourne, Victoria. As a Service Technician, you'll work closely with other installers, electricians, adjusters, trade assistants, field engineers, and construction coordinators to ensure the smooth operation of our elevators and escalators.
Key Responsibilities
- Perform service and maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
- Identify process improvement opportunities and help facilitate continuous improvement to satisfy customers.
- Electrical and mechanical training to apprentices and sub-contractors.
- Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including re-roping, hoisting, and rigging.
- Perform upgrades and repair work in accordance with all relevant codes, including SAA Lift Code AS1735, and in accordance with the relevant award and/or enterprise bargaining agreement.
- Liaise with customers and submit leads using Otis-provided applications.
- Standby and after-call-back coverage.
Requirements
- Have electrical and/or fitter trade qualifications as relevant to the role and lift apprenticeship or other industry-accredited training certifications.
- Minimum two (2) to five (5) years' experience within the lift industry.
- Extensive electrical and mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.
- Strong communication skills, both verbal and written.
- Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).
- Highly organized, structured, and able to handle multiple tasks and competing priorities.
- Has attention to detail and is results-driven.
What We Offer
At Otis, we provide opportunities, training, and resources that build leadership and capabilities in sales, field, engineering, and major projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Join Our Team
As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
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