Customer Service Representative
3 days ago
We are seeking an exceptional Front Office professional to join our team as a Customer Service Representative.
This role involves delivering an outstanding guest experience by providing top-notch customer service, processing guest check-ins and check-outs efficiently, accurately using booking systems to make reservations and manage accounts, coordinating with the Housekeeping team to ensure accommodation readiness, and supplying guests with essential information about the property and local attractions.
The ideal candidate will possess excellent communication and interpersonal skills, be able to accurately handle cash transactions, demonstrate strong organizational abilities and attention to detail, maintain a positive attitude, and exhibit flexibility in working hours including weekends, holidays, and evenings.
Key Responsibilities:- Excellent Communication Skills
- Able to Handle Cash Transactions
- Strong Organizational Abilities
- Positive Attitude
- Flexible Availability
- Previous Front Office Experience in Hospitality
- Possession of Passion for Delivering Exceptional Guest Experiences
- Proficient Computer Skills and Knowledge of RMS or Similar System
- Current Driver's License
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