Ambassador of Excellent Service
2 days ago
The Guest Experience Manager will oversee Front Office operations, ensuring exceptional guest service at all times.
This role involves managing emergency situations and providing medical assistance when needed. The successful candidate will also be responsible for maintaining knowledge of hotel facilities and promotions.
The Guest Experience Manager will supervise and train ambassadors to deliver excellent service, process check-in and check-out procedures while adhering to protocols, and resolve customer complaints efficiently.
They will also assist in all hotel areas during peak times to prevent issues and maintain the health and safety of patrons, guests, and staff members.
Required Skills and Qualifications:To be successful in this role, you'll need:
- At least 6 months experience in a similar role and operation
- Ability to remain calm and effective in emergency and high-pressure situations
- Unlimited work rights in Australia and flexibility to work 38 hours per week
- Flexibility to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business demands.
A Personal Development plan is prepared upon commencement.
Ongoing career coaching and training are provided to prepare for future career goals.
You'll have access to employee benefits program, including accommodation, dining, and hire car discounts.
Uniform and complimentary dry cleaning are provided.
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