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Banking Consultant
2 months ago
We are seeking a highly skilled Banking Consultant to join our team in Mount Gambier. As a key member of our branch network, you will play a vital role in delivering exceptional customer experiences and driving business growth.
As a Banking Consultant, you will be responsible for providing customers with a seamless banking experience, meeting their end-to-end financial needs, and educating them on digital solutions. You will work collaboratively with our team to deliver high-quality customer service, contribute to customer engagement and advocacy, and support bank programs and initiatives.
Key Responsibilities- Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
We are looking for a highly motivated and customer-focused individual with exceptional communication and interpersonal skills. You will have a strong understanding of compliance and be able to work in a collaborative team environment. Experience in being a user and promoter of technology is an advantage.
We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ. We are committed to building a workplace that reflects the diversity of the communities we serve and welcome applications from everyone.
