Hospitality Host

1 week ago

Gold Coast, Queensland, Australia beBeeHospitality Full time $51,849 - $91,273

Welcome to the role of Hospitality Host, where you will be at the forefront of providing exceptional guest experiences. Our Food and Beverage outlet is a vibrant and dynamic environment that offers a wide range of culinary delights.

As a key member of our team, you will have the opportunity to warmly welcome guests and accompany them on a delightful journey through our menu offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious.

The Role
- Casual loading on all hourly rates Base rate of $25.85. With Loadings: Monday - Friday $32.31ph, Saturday $38.78ph, Sunday $45.24ph and Public Holidays $64.63ph
- Adult wages for all team members 16 years and above
- Supportive and fun team

Primary Responsibilities
- Create a welcoming and friendly atmosphere where every moment becomes a memory and every experience a story
- When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
- Elevate dining experiences with personalised food and beverage suggestions within outlets and events
- Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves guests craving for more.
- Proactively source information to increase product knowledge
- Confidently communicate with guests and colleagues for seamless teamwork
- Take pride in your space, setting up and packing service areas meticulously

Skills and Experience
- Proven track record in customer service within the hospitality sector
- Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
- Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
- Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
- Passion for engaging with patrons and collaborating within a team of diverse professionals

Benefits
- ALL Heartist Membership - Enjoy discounts on worldwide stays and food & beverage purchases
- Family & Friends Discounts - Available on a range of services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to industry leading training platforms
- Build Your Network - Grow your hospitality network worldwide with over 300,000 Accor professionals globally sharing the same passion
- Worldwide Opportunities - Join a world leading hotel operator with limitless opportunities to grow your career

We are an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to join us.

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