Retail Operations Manager

1 week ago


Browns Plains, Queensland, Australia Vicinity Centres Full time
About the Role

Vicinity Centres is seeking an experienced Retail Operations Manager to join our team. As a key member of our centre management team, you will be responsible for developing and delivering retail engagement strategies to increase retailer satisfaction, drive sales growth, and enhance the customer experience.

Key Responsibilities
  • People Management: Lead and manage a team of retail professionals, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge to excel in their roles.
  • Retailer Relationships: Foster strong relationships with retailers, understanding their needs and developing strategies to drive sales growth, improve customer experience, and increase retailer satisfaction.
  • Lease Management: Manage lease agreements, ensuring compliance with terms and conditions, and negotiating variations as required.
  • Centre Operations: Collaborate with the centre management team to achieve operational excellence, ensuring high standards of centre presentation, customer service, and safety.
  • Reporting and Analysis: Provide regular sales analysis and reporting, identifying trends and opportunities to drive business growth.
  • Financial Management: Manage centre-controlled debt, negotiate retail media income, and oversee percentage rent and occupancy agreements.
Requirements
  • Experience: Proven experience in retail operations, management, or a related field, with a strong understanding of retail business principles and practices.
  • Skills: Excellent communication, interpersonal, and leadership skills, with the ability to build strong relationships with retailers, centre teams, and stakeholders.
  • Knowledge: Strong knowledge of retail operations, lease management, and financial management principles, with the ability to analyze data and make informed business decisions.
About Vicinity Centres

Vicinity Centres is a leading Australian retail property group, committed to creating exceptional shopping centre experiences that meet the needs of our customers, retailers, and communities. We are passionate about delivering outstanding customer service, driving business growth, and fostering strong relationships with our stakeholders.



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