Customer Experience Merchandising Specialist

3 weeks ago


Wolli Creek, Australia JB Hi-Fi Full time

About JB Hi-Fi


We are a leading retailer in Australasia, specialising in consumer electronics, home entertainment, and small appliances. With over 200 stores and 7,000 team members across Australia and New Zealand, we strive to deliver the most extensive range, cheapest prices, and genuine service to our customers every day.


The heart of our business is our people, and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality, and embraces diversity.


The Opportunity


We are seeking a highly motivated Customer Experience Merchandising Specialist to join our team. As a key member of our team, you will contribute to the continued sales growth of the store by effectively executing company merchandising objectives.


Deliver merchandising excellence by ensuring policies and procedures are followed, merchandise compliance is ensured, and efficiency is maximised. Work collaboratively as part of a team in delivering a positive experience for both instore and online customers, and effectively resolve customer complaints and queries as required.



  • Coordinating the day-to-day merchandising tasks, planners, set up guides, and new product initiatives
  • Contribute to the JB HIFI brand and store experience to the highest standards through quality Merchandising, in-store marketing, and presentation
  • Building and maintaining effective working relationships with internal and external stakeholders

About You


We are looking for an individual who loves working in a casual, fun atmosphere. You will thrive in a retail environment and draw upon your knowledge of Merchandise (events, promotional activities, etc) or Operations (stock flow, inbound and outbound goods, etc). A positive can-do attitude, result-driven with a strong focus on delivering the best customer outcomes is essential.


Our success has been based on our people who are passionate and committed to doing their best. JB Hi-Fi operates seven days a week (in most areas), and flexibility with hours is essential.


Why Join JB Hi-Fi?



  • An awesome and supportive team
  • Generous team member discounts across a range of products
  • Team Member sales incentives
  • Training to help you grow and develop
  • 12 weeks paid maternity leave
  • Employee Assistance Program

With an estimated salary of $60,000 - $80,000 per year, depending on experience and qualifications, you will have the opportunity to grow and develop your career in a dynamic and supportive environment.


Location: South Island - New Zealand. Categories: Customer Service, Administration & Operations.



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