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Customer Onboarding Specialist

2 months ago

Sydney, New South Wales, Australia TMGM Full time
{"title": "Customer Onboarding Specialist", "content": "About TMGM

TMGM is a leading online trading and investment services provider, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider.

We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service. Our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions.

About the Role

We are seeking a Customer Onboarding Specialist to conduct KYC activities and ensure seamless onboarding for corporate and institutional clients. Your expertise will help us maintain regulatory compliance while you update SOPs, support regulatory reporting, and enhance our systems.

Key Responsibilities
  • Perform KYC activities, including PEP and sanctions screening to ensure compliance with regulatory standards.
  • Handle customer onboarding for corporate, trust, and institutional clients, ensuring all processes are compliant and efficient.
  • Update and distribute SOP documentation, ensuring all operational procedures are clearly outlined and kept current.
  • Assist in preparing reports for regulatory bodies and audit purposes as needed.
  • Coordinate and support various projects, including the automation of key processes and other strategic initiatives.
  • Manage system administration tasks, such as updating registration forms and multi-language support.
  • Assist with reporting data, such as tracking onboarding volume.
Requirements
  • 1-3 years of experience in KYC/AML within the financial services industry is preferred.
  • Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
  • Ability to collaborate effectively as part of a team and demonstrate a rapid learning capacity.
  • Familiarity with corporate, trust, and institutional onboarding processes is highly desirable.
  • Knowledge of AUSTRAC and ASIC regulations related to compliance and onboarding is highly advantageous.
  • Experience with Sumsub, World-Check, or other electronic verification tools is a plus.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Excellent communication skills in both Mandarin and English.
Benefits
  • Celebrate your tenure with us Receive generous milestone anniversary gifts that grow with each year of service.
  • Prioritize your well-being Access our Flexible Spending Account (FSA) for various health and wellness needs.
  • Invest in your growth Access annual training opportunities tailored to your role.
", "lang_code": "en"}