Hearing Solutions Specialist

5 days ago

Sydney, New South Wales, Australia beBeeAnalyst Full time $60,000 - $90,000

Improve Lives with Innovative Hearing Solutions

We are driven by a passion to enhance the quality of people's lives. Our commitment is to grow as market leaders in the hearing aid industry, increasing penetration in an underserved hearing care market.

This opportunity is ideal for an individual looking to develop their skills further in a new and exciting industry. You will be working in our Head Office in the city, Milton QLD, with on-site client visits required from time-to-time.

About the Role

As a Service Desk Analyst, you will be responsible for:

  • Liaising with resolver groups to manage and maintain communication with users
  • Responsible for IT onboarding and off-boarding and continuous process improvements
  • Assisting with Systems setups, maintenance, and IT projects
  • Knowledge transfer and training of other Service Desk and users
  • Creating and maintaining IT Knowledge Base documentation and support articlesAttending client sites for further troubleshooting and installations as required

Requirements

To succeed in this role, you will need:

  • A bachelor's degree in IT or relevant working experience
  • 1-2 years' experience in a Service Desk or IT Support environment
  • Proven troubleshooting and analytical skills using a methodical approach to problem solving
  • Outstanding customer service ethic with excellent written and verbal communication skills
  • Ability to explain technical concepts to non-technical users
  • Desktop support skills including Windows 11, MS Office 365, SharePoint, networking, Hardware (laptops, desktops, peripherals, mobile phones, AV equipment, and conferencing tools)
  • Experience with Managing Azure Intune and desktop builds

What We Offer

We provide innovative hearing aids and hearing health services. As part of our team, you will have the opportunity to work with a truly global company where we care for one another, welcome diversity, and celebrate our successes.

Who We Are Looking For

We are seeking individuals who are passionate about improving lives through innovative hearing solutions. If you are a motivated and skilled professional looking to make a difference, we would love to hear from you.

Why Choose Us

We are an equal-opportunity employer committed to creating an inclusive employee experience for all. We believe that our work is at its best when everyone feels free to be their most authentic self.

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