Software Support Analyst Mission Software Solutions

1 month ago


Canberra, ACT, Australia Leidos Full time
About the Role

We are seeking a talented System Administrator or Support Analyst to join our team in Canberra, Australia. As a key member of our Intelligence business line, you will be responsible for providing Level 2 and Level 3 ITSM support for mission system applications.

Key Responsibilities
  • Provide technical support and troubleshooting of technical issues and ensure continued operation of services.
  • Work in a small support team to deliver and support an enterprise Case Management System.
  • Interact with Leidos developers, security operations team, client system owners, 3rd party product vendors, and end users.
  • Perform root-cause analysis of application related issues and recommend solutions.
  • Participate in a team on-call roster and manage priority incidents and problems.
Requirements
  • Experience with ticketing, knowledge management, and ITSM products such as JIRA, Confluence, or similar.
  • Experience with application troubleshooting, diagnosing, testing, and resolving customer issues.
  • Some experience with scripting languages and task automation, or low-code platforms.
  • Some experience with supporting cloud-based applications (e.g. Azure or AWS).
  • Knowledge of ITIL Incident, Problem, Service Request fulfillment processes.
  • Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies, and risk.
What We Offer

We offer a range of benefits, including 12 extra days of leave, access to discount offers or cashback rewards, professional development and support, and a flexible culture that genuinely cares for your wellbeing.

Security Clearance

All applicants are required to be Australian Citizens and hold a NV1 security clearance and be capable of upgrading to a PV security clearance.



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