Software Support Analyst Mission Software Solutions
1 month ago
We are seeking a talented System Administrator or Support Analyst to join our team in Canberra, Australia. As a key member of our Intelligence business line, you will be responsible for providing Level 2 and Level 3 ITSM support for mission system applications.
Key Responsibilities- Provide technical support and troubleshooting of technical issues and ensure continued operation of services.
- Work in a small support team to deliver and support an enterprise Case Management System.
- Interact with Leidos developers, security operations team, client system owners, 3rd party product vendors, and end users.
- Perform root-cause analysis of application related issues and recommend solutions.
- Participate in a team on-call roster and manage priority incidents and problems.
- Experience with ticketing, knowledge management, and ITSM products such as JIRA, Confluence, or similar.
- Experience with application troubleshooting, diagnosing, testing, and resolving customer issues.
- Some experience with scripting languages and task automation, or low-code platforms.
- Some experience with supporting cloud-based applications (e.g. Azure or AWS).
- Knowledge of ITIL Incident, Problem, Service Request fulfillment processes.
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies, and risk.
We offer a range of benefits, including 12 extra days of leave, access to discount offers or cashback rewards, professional development and support, and a flexible culture that genuinely cares for your wellbeing.
Security ClearanceAll applicants are required to be Australian Citizens and hold a NV1 security clearance and be capable of upgrading to a PV security clearance.
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