Career Opportunity: Student Support Specialist
3 days ago
We are seeking a highly skilled and dedicated Student Support Officer to join our dynamic team. As a key member of our Institute, you will play a pivotal role in motivating and engaging students.
The successful candidate will be responsible for:
- Responding to course enquiries and following up with prospective students to provide exceptional customer service.
- Processing student enrolments and issuing associated paperwork efficiently and accurately.
- Following up and liaising with students regarding their study needs to ensure they receive the support required to succeed.
- Providing technical and administrative support to students, empowering them to overcome obstacles and achieve their goals.
- Liaising with students to resolve matters of concern or complaints in a professional and empathetic manner.
**Essential Requirements**
- Diploma-level qualification or equivalent experience.
- Experience in sales, student support, customer service or similar roles (RTO experience advantageous).
- Excellent interpersonal, customer service, communication and organisational skills.
By joining our team, you will have the opportunity to make a real difference in the lives of our students and contribute to our mission of empowering people to help others.
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