Financial Services Advocate

2 days ago

Bendigo, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000

Fairness and quality are at the heart of customer experience excellence.

As a Case Manager, you will investigate and resolve customer complaints related to financial products and services. This involves probing into concerns, communicating clearly with customers and stakeholders, and collaborating with internal teams to identify root causes and support continuous improvement.

You'll model high standards in every interaction, listening with empathy and acting with integrity. Continuous improvement is key, by embracing feedback, identifying opportunities for change, and lifting service standards.

The role requires an understanding of consumer protection laws, experience in complaint handling or dispute resolution, strong communication skills, sound judgment, attention to detail, and a collaborative mindset.

Key responsibilities include investigating and resolving customer complaints in line with regulatory guidelines, communicating effectively, and supporting internal teams. Success in this role demands a comprehensive understanding of consumer protection laws, excellent communication skills, and a proactive approach to continuous improvement.

This position offers a unique opportunity to make a real difference in people's lives, working closely with customers and stakeholders to find solutions and drive positive outcomes.

For success in this role, we're looking for someone with a passion for fairness, quality, and continuous improvement, who can champion excellence in customer experience and model high standards in every interaction.

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