Housekeeping Team Assistant

4 days ago

Adelaide, South Australia beBeeCustomerService Full time $45,000 - $57,000
Hotel Team Member

Are you a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences? If yes, we want to hear from you We are seeking a highly organized and detail-oriented Hotel Team Member to join our team.

Key Responsibilities:

  • Clean guest rooms according to hotel standards, paying attention to detail when cleaning rooms including air vents, shower grates, and kettles.
  • Manage and maintain a clean and tidy working environment, including storage areas and trolleys.
  • Report any missing or damaged items to the supervisor.
  • Work safely with chemicals and equipment to assist with the cleaning process, while maintaining safe practices of work.
  • Answer guest queries in a polite and helpful manner.
  • Work with the housekeeping department to ensure a high level of customer service standards.
  • Maintain productivity levels set by the hotel, while ensuring that company standards are met.
  • Be flexible with rostered times, as shifts may vary, and you may start as early as 5:00am and finish as late as 9:30pm.
  • Participate in cleaning and maintaining public area spaces in the hotel.
  • Action miscellaneous job requests related to public areas and guest rooms.
  • Conduct duties such as delivering linen, towels, and rollaway beds.
  • Attend to the pool, gym, and public bathrooms, ensuring cleanliness and sanitization.
  • Shift stock and manage stock par level of cleaning materials for the housekeeping department.
  • Assist in various areas of the housekeeping department where help is needed.
  • Manual handling to rearrange furniture setup in guest rooms and fix broken furniture.
  • Maintain Hotel Team Member equipment, such as vacuum cleaners.

Requirements:

  • Physically fit and energetic.
  • Friendly, positive, energetic disposition.
  • Committed to delivering exceptional guest service.
  • The ability to work in a fast-paced environment.
  • Attention to detail with excellent time management skills.
  • Smart and tidy in appearance.
  • Positive and willing to participate on a team, with a winning attitude.
  • Flexible, reliable, and responsive to a range of work situations.

Benefits:

  • Membership with Go Hilton - global team member discounted room rates.
  • Discounts of up to 40% on products and services in participating outlets.
  • Access to Hilton University training, offering over 3000 learning programs.
  • Career development planning and opportunities.

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