High Tech Service Desk Analyst
2 weeks ago
Unlock Your Potential in a High-Tech Environment
We're seeking a highly motivated and customer-focused Service Desk Analyst to drive success through quality service and efficient process following.
Your Key Responsibilities:
- Achieve high customer satisfaction by resolving Priority 1 and 2 incidents using knowledge, remote troubleshooting tools, and reference databases
- Keep customers updated and contribute to Knowledge Management
Your Ideal Qualifications:
- Demonstrated experience in a similar role or fast-paced customer service environment
- TAFE Certifications highly regarded
- Ability to multitask under pressure and maintain a collaborative approach to work
About This Role:
We empower our employees to achieve customer outcomes and develop their careers. If you're a smart, career-focused, and determined individual who thrives in a dynamic culture, we encourage you to apply for this exciting opportunity.
The Opportunity:
This is a chance to grow your career through our established Career Pathways Program and work with a team to deliver exceptional service to our clients.
The Benefits:
You'll have the opportunity to work with a global partner for businesses delivering transformative digital solutions that drive success across industries.
The Team:
Our team is passionate about getting it right for our customers, and we foster a collaborative culture where employees can thrive and achieve customer outcomes.
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