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Network and Voice Systems Engineer
2 months ago
Monash Health is a leading healthcare provider in Victoria, and we're seeking a skilled Network and Voice Engineer to join our team. As a Network and Voice Engineer, you will play a critical role in the implementation and support of our enterprise Cisco platform.
The successful candidate will work closely with our Network, Voice & Data team to ensure the smooth operation of our network and voice systems. This is a secondment opportunity for an ongoing full-time position based within our voice, data, and network security team, operating primarily from Monash Health Technology Business Services in Clayton.
Key Responsibilities- Manage and resolve support tickets in a timely and efficient manner, ensuring appropriate documentation.
- Provide exceptional customer service, including clear and professional communication.
- Assist the team in solution planning, architecture, development, and delivery of Cisco system products.
- Perform installation, configuration, maintenance, and support of Cisco Collaboration and network systems.
- Prioritize and make decisions regarding technical solutions based on policy and operational guidelines.
- Develop and maintain a customer-focused culture, contributing to a friendly and cooperative working environment.
- Provide DevNet development in the Network Team.
- Support healthcare duress, nurse call, and paging system requirements as needed.
- Tertiary and industry qualifications in Information Technology.
- CCNA certification is essential.
- CCIE certification is desirable.
- Experience in voice technologies, including enterprise voice and network configurations.
- Demonstrated experience in a network engineer role.
- Experience with Python, Flask, React, Docker, MongoDB, and Cron.
- Experience with Cisco DNA Centre automation, scripting, and compliance.
- Experience with Cisco Switches, Firewalls, ISE, and Umbrella security products.
- Strong analytical and troubleshooting skills.
- Ability to resolve system faults relating to Level 1 and Level 2 technologies.
- Demonstrated experience in working in an ITIL best practice environment, particularly in Change, Incident, and Problem Management.
- Salary packaging.
- On-site fitness centre.
- On-site subsidised car parking.
- Monthly ADOs (available for full-time employees).
- Free lifestyle management seminars.
- Access to salary packaging, private health insurance, and industry banking at competitive rates.
