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IT Support Operations Supervisor
2 months ago
As a pivotal role within our organization, the IT Support Operations Supervisor is responsible for overseeing the daily functions of our centralized IT Service Desk. This position is essential in ensuring that our technology support services operate smoothly, allowing our staff to concentrate on delivering outstanding care to our patients.
Key Responsibilities:
- Manage and guide the IT Service Desk team to achieve operational goals effectively.
- Drive continuous improvement initiatives across all aspects of IT support services.
- Foster a collaborative environment to enhance team engagement and motivation.
- Implement ITIL best practices, particularly in Incident and Service Request Management.
- Build and maintain strong relationships across various departments within the organization.
What We Seek:
- Proven leadership experience in an IT support context, preferably within the healthcare sector.
- Familiarity with ITIL frameworks and processes.
- Relevant qualifications in Information Technology or a related discipline.
- Comprehensive understanding of common IT hardware, software, and applications.
- Strong interpersonal skills with a proactive approach to problem-solving.
Why Choose Us:
At Icon Group, we are dedicated to expanding our cancer treatment services and making them accessible to a broader audience. Our commitment to innovation means that we continually seek new opportunities for growth and improvement.
Employee Benefits:
- Access to novated lease options for personal vehicles.
- Participation in a company-wide rewards program offering discounts and cash-back opportunities.
- Confidential Employee Assistance Program for personal and professional support.
- Opportunities for career development and access to online courses.
- Paid parental leave and options to purchase additional annual leave.
We are a values-driven organization that emphasizes personal and professional growth, inclusivity, and open communication. Our culture is collaborative and celebratory, recognizing the achievements of our talented team members.
