Customer Experience Ambassador

1 week ago


Perth, Western Australia VenuesWest Full time

About the Role

We are seeking an exceptional individual to join our team as a Passenger Ticketing Assistant. In this role, you will play a vital part in creating memorable customer experiences and ensuring smooth journeys for travellers.

You will be responsible for providing essential information and offering ticketing and travel assistance to passengers at our stations. Whether it's guiding school groups or helping travellers navigate their journeys, you will be at the heart of creating seamless travel experiences.

Your responsibilities will include monitoring fare gates, validating tickets and Smartrider cards, and actively contributing to fare compliance. You will also assist passengers with their travel needs, managing passenger movements on platforms, and ensuring their journey is safe, enjoyable, and stress-free.

During special events, you will promote safety and support crowd management, ensuring smooth passenger flow across trains, stations, car parks, and facilities.

We are looking for enthusiastic individuals who possess excellent communication and interpersonal skills to engage with diverse passengers. The ideal candidate will excel in conflict resolution and be proactive in addressing passenger concerns while thriving in a dynamic team environment.

This is more than just a role – it's an opportunity to make a meaningful difference in people's daily lives while helping us shape the future of travel.



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