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Company Overview
">Scentre Group is a leading shopping centre owner and operator in Australia and New Zealand.
">About Us
">We create extraordinary places and experiences that connect and enrich communities, with approximately 75 professions within our business.
">The Role
">We are seeking a Customer Experience Ambassador to provide exceptional service and enhance every customer's visit at Westfield Whitford City.
">Key Responsibilities
">- ">
Deliver exceptional customer service and experience.
">">Process sales of Westfield Gift Cards and other available services.
">">Welcome customers at the concierge desk and engage with them to understand their needs.
">">Provide clear directions and recommendations to help customers navigate the centre.
">">Manage administrative tasks such as lost property and online inquiries.
">">
Requirements
">To be successful in this role, you will need:
">- ">
An energetic and customer-focused approach.
">">A positive attitude and ability to provide helpful and efficient customer service.
">">The ability to actively listen, think on your feet and resolve customer issues.
">">Strong problem-solving skills and the ability to work both independently and as part of a team.
">">Experience in customer-facing roles, such as hotel, retail, or guest services.
">">Availability to work flexibly across a 7-day roster, including weekends and public holidays.
">">
What Sets You Apart
">We value candidates who thrive on providing exceptional service and creating positive experiences.
">About Scentre Group
">We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
">Application Guidelines
">Please ensure you have read and understood the application guidelines before submitting your application.
