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Restaurant Operations Manager
2 months ago
Burger Urge is a dynamic and fast-growing restaurant chain that has been serving delicious burgers for 16 years. We pride ourselves on using premium local ingredients to create classic, on-trend recipes that our customers love.
We're not just a burger joint - we're a brand that's passionate about creating beautiful products and experiences that reflect our values, interests, and aspirations. Our vision is to redefine the food and hospitality industry, just as Apple redefined computers and Nike redefined sporting apparel.
Job SummaryWe're seeking an experienced and hands-on Assistant Venue Manager who is committed to delivering exceptional customer service and driving a positive workplace culture. As a key member of our team, you'll be responsible for leading a team of enthusiastic staff members and ensuring that our customers receive the highest level of service.
Key Responsibilities- Restaurant Operations: Assist the Restaurant Manager in all aspects of managing the restaurant, including staff management, food safety, customer service, inventory management, and financial performance.
- Staff Development: Train and supervise staff, ensuring that all employees are properly trained in company policies and procedures.
- Food Safety and Sanitation: Ensure that the restaurant meets all food safety and sanitation standards, as well as local, state, and federal regulations.
- Inventory Management: Maintain inventory levels and order supplies as needed to ensure efficient operations.
- Sales and Customer Satisfaction: Develop and implement strategies to improve sales and customer satisfaction.
- Customer Complaints: Handle customer complaints and resolve any issues in a timely and professional manner.
- Scheduling: Manage the scheduling of employees and ensure that all shifts are covered.
- Marketing and Promotions: Assist in the development and implementation of marketing and promotional activities.
- Restaurant Environment: Maintain a clean and organized restaurant environment.
- Experience: Minimum of 2 years of experience in a management or supervisory role in the restaurant or hospitality industry.
- Leadership and Communication: Strong leadership and communication skills.
- Flexibility: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Food Safety and Sanitation: Knowledge of food safety and sanitation regulations.
- Availability: Ability to work flexible hours, including evenings and weekends.
- Customer Service: Excellent customer service skills.
- Employee Discount: Generous employee discount on all menu items and merchandise.
- Growing Company: Growing company with expanding roles and promotion pathways.
- Job Security: Strong market position within the industry with ongoing job security assured.
- Creative Work Environment: Burger Urge is the most creative brand in the industry today, which flows into our operating structure and management processes.
