Retail Leader Opportunity

1 week ago

Melbourne, Victoria, Australia beBeeFloorManager Full time $80,000 - $100,000

Sephora is part of a global luxury goods conglomerate. We have stores in Australia and New Zealand, with opportunities for growth and development.

As a Floor Manager, you will be responsible for leading the store team in a fast-paced retail environment to deliver an exceptional customer experience.

  • You will embody the Sephora DNA by showcasing our curated, innovative prestige beauty experience to customers.
  • You will drive a selling culture to exceed key performance indicators (KPIs) and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  • You will utilise and interpret reporting data to support operational decisions by working closely with the Store Manager, Assistant Store Manager and fellow team members.
  • You will facilitate open communication with your team by providing effective feedback and consistent communication with the Management team.
  • You will serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.

This role offers the opportunity to work across all our categories from beauty, skincare, haircare, and wellness; as well as store functions of sales, management, and back-of-house operations.

We are seeking someone who:

  • Is open to working a rotating roster to support store needs.
  • Has previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control and visual merchandising.
  • Has proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • Is a hands-on leader who loves being on the sales floor to motivate, coach, and help their store team members succeed.
  • Is passionate about excellent customer service and experiential retail to ensure the store represents the brand.
  • Has a passion to maintain a strong and positive culture where everyone is valued, recognised, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
  • Has a drive for results with a history of exceeding sales targets and KPIs

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