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Customer Support Specialist

2 months ago

Banana Shire, Australia TransferGo Full time
About TransferGo

TransferGo is a pioneering fintech company dedicated to making a positive impact on the lives of migrants worldwide. Our mission is to provide innovative, affordable financial solutions that empower individuals to achieve their goals.

Job Summary

We are seeking a highly motivated and skilled Customer Support Specialist to join our dynamic team. As a key member of our Customer Support Team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and live chat
  • Communicate with customers regarding additional documentation requirements
  • Ensure compliance with regulatory requirements and company policies
  • Collaborate with the team to resolve customer issues and improve overall support quality
Requirements
  • Excellent verbal and written communication skills in English
  • Proficiency in other languages is a significant advantage
  • Passion for delivering exceptional customer experiences
  • Ability to multitask and work effectively in a fast-paced environment
  • Strong attention to detail and problem-solving skills
What We Offer
  • A competitive rewards package
  • Generous holiday allowance and flexible working arrangements
  • Annual development budget to support your growth and development
  • A dynamic and inclusive work environment that values diversity and equality

We are committed to creating a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and encourage you to join our team if you share our values and passion for delivering exceptional customer experiences.