Sales Process Optimization Specialist

7 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $92,300 - $117,900
Key Responsibilities

This role is part of the Sales Support Center, aiding our commercial sales team by promptly addressing inquiries from Territory Managers, Product Specialists, and Sales Specialists.

Optimize processes, remove bottlenecks, and lead a queue in Salesforce.com to boost customer responsiveness.

Primary Duties
  • Assist the field sales team with customer inquiries regarding quotations, product details, standard pricing, and stock availability queries.
  • Coordinate equipment orders and communicate with collaborators for smooth delivery of sensitive instrument orders.
  • Liaise with commercial teams for transparency on activities with customers and communicate any action or follow-up required.
  • Record sales support activity in Salesforce.com.
  • Facilitate the 'goods on approval' process and maintain accurate records.
  • Coordinate return of goods process (return authorization).
  • Cross-reference products to meet customer quoting requirements using supplier catalogues and other resources.
  • Participate in product/vendor/systems meetings to stay updated on new product lines and current systems.
Frequent Contacts
  • Internal: Account Managers, Product Experts, Sales Specialists; Customer Service; Finance and Accounts Receivable/Payable Team; Supply Chain
  • External: Customers
Requirements
  • Science degree and/or related experience
  • Previous sales or customer service experience
  • Meticulous attention to detail
  • Passion for providing outstanding customer service and achieving results through others
  • Excellent social, written and verbal skills
  • The capability to think creatively
  • Able to handle fast-paced environment and work to tight deadlines
  • Strong interpersonal and time management capabilities
  • Able to prioritize work
Skills and Attributes
  • Interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results
  • Ability to handle pressure and achieve desired outcomes
  • Proficiency in Microsoft Office suite, adept at acquiring new skills and adapting to different software tools as vital for the role
About Our Organization

We are committed to creating a workplace culture that values diversity and inclusion.

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