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Housekeeping Supervisor

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Barossa Valley, Australia Novotel Full time
{"title": "Housekeeping Supervisor", "content": "Job Summary

As a Housekeeping Supervisor at Novotel Barossa Valley Resort, you will be responsible for creating an engaging work environment for our Colleagues and ensuring exceptional guest rooms, public areas, and heart of the house areas. You will lead by example, inspire your team, and grow their careers with Novotel.

Key Responsibilities
  • Complete daily allocation of rooms and tasks for teams to clean and ensure end of day paperwork is in order
  • Complete daily inspection of guest rooms, Public Areas and designated team areas to ensure cleanliness standards are maintained
  • Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
  • Be competent in the running of the hire and clean laundry operation and ensure cost-effective use of linen
  • Ensure the correct handling of guest laundry and lost property.
  • Liaise with Front Office and Maintenance regarding "ready" rooms ensuring guest requirements are met.
  • Respond to special requests with a sense of urgency.
  • Ensure VIP rooms have correct amenities as requested by Front Office.
  • Assist with preparation of rosters, ensuring that suitable and cost-effective employee levels are maintained at all times. Rosters to be authorised by the Operations Manager.
  • Ensure turnover of rooms quickly, in satisfactory timelines and efficiently.
  • Ensure that Room Attendants work is accurate and up to the Novotel standards.
  • Responsible for maintaining the inventory of guest supplies.
  • Preparing of deep cleaning schedules for rooms and corridors and ensuring the implementation of the same by Room Attendants.
  • Block rooms for advanced maintenance and cleaning programme
  • Report defective machinery immediately to Maintenance
  • Handle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND.
  • Manages the work supplies and consumables in line the budgeted amounts and ensure all Room Attendants are well equipped with cleaning materials, amenities.
  • Communicates to the Guest in ample time about any delays in service delivery.
  • Ensure all Room Attendants are consistently well groomed.
  • Regular sit-downs with Room Attendants to discuss progress, training plans as well as take disciplinary action when necessary.
Requirements
  • Experience in hotel housekeeping
  • Leadership experience, the ability to lead by example, and be hands-on
  • Excellent communication skills
  • Punctual, organised and trustworthy
  • Physically fit to carry out housekeeping tasks
  • Basic computer literacy is preferred
  • Flexibility to work on a rotating roster, including weekends and public holidays
About Us

At Novotel, we are committed to Diversity & Inclusion. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"}