ServiceNow Platform Administrator

7 days ago

Melbourne, Victoria, Australia Prosa Ung Full time
Job Title: ServiceNow Platform Administrator

We are seeking a highly skilled ServiceNow Platform Administrator to join our team at Prosa Ung. As a key member of our IT team, you will be responsible for the day-to-day administration of our ServiceNow platform, with a focus on the Employee Center product.

Key Responsibilities:

  • Serve as a technical resource to provide day-to-day administration of the ServiceNow platform.
  • Maintain the stability and usability of the platform across production and non-production environments.
  • Perform application maintenance, including performance monitoring and error identification and remediation.
  • Drive the adoption of current and new features/functionality through live employee sessions and other correspondence.
  • Design, develop, configure, and customize ServiceNow applications and services for the Employee Center application.
  • Develop a roadmap to deliver new functionality across Employee Center and Virtual Agent conversations and functionality.
  • Monitor and respond to end-user feedback.
  • Ensure Employee Center content is relevant and organized.
  • Coordinate with platform architect to establish a solid foundation.
  • Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
  • Lead upgrade planning and execution.
  • Responsible for instance security governance and standards.
  • Manage instance security: user/group access, administration, access control lists.
  • Manage support for incidents.
  • Provide configuration assistance to developers.
  • Drive the adoption of new features and functionality.
  • Lead technical conversations and assist in training and mentoring of more junior staff.

Requirements:

  • Certified ServiceNow Platform Administrator.
  • Strong foundation in the ServiceNow platform, either as a platform admin or developer.
  • ITILv4 certified.
  • Undergraduate degree in Computer Science or related fields preferred.
  • 3-5+ years of relevant experience.
  • Excellent written and verbal communications skills.
  • Ability to work within a complex business environment.
  • Highly motivated to work on large and complex solutions.
  • High degree of emotional intelligence and strong story-telling capabilities with proven ability to manage stakeholders at all levels of an organization from Global C-suite to practitioners, both in written and verbal communication.
  • Proven experience in driving process optimization and organizational change.
  • Proven ability to operate in a constant state of change, adapting style, approach, and delivery to drive to business outcomes in a pragmatic manner.
  • Proven ability to think innovatively in developing and executing change.
  • Excellent facilitation skills and proven ability in promoting collaboration within and across teams.
  • Proven ability to promote sharing of best practices and leverage learnings across teams.

  • ServiceNow Platform Administrator

    2 days ago

    Melbourne, Victoria, Australia Prosa Ung Full time

    Job Title: Senior ServiceNow AdministratorWe are seeking a highly skilled Senior ServiceNow Administrator to join our team at Prosa Ung. As a key member of our IT team, you will be responsible for the day-to-day administration of our ServiceNow platform, ensuring its stability and usability across production and non-production environments.Key...

  • Platform Lead

    1 week ago

    Melbourne, Victoria, Australia Platform Ldn Full time

    About the RoleThis is a key leadership position responsible for overseeing the ServiceNow platform team, with a primary focus on IT Service Management (ITSM) modules, Configuration Management Database (CMDB), and the HR Service Delivery module.Key ResponsibilitiesEnsure the effective implementation, management, and continuous improvement of the ServiceNow...

  • Platform Lead

    2 weeks ago

    Melbourne, Victoria, Australia Platform Ldn Full time

    About the RoleThis is a key leadership position responsible for overseeing the ServiceNow platform team, with a primary focus on IT Service Management (ITSM) modules, Configuration Management Database (CMDB), and the HR Service Delivery module.Key ResponsibilitiesEnsure the effective implementation, management, and continuous improvement of the ServiceNow...

  • Platform Lead

    1 week ago

    Melbourne, Victoria, Australia Platform Ldn Full time

    About the RoleThis is a key leadership position responsible for overseeing the ServiceNow platform team, with a primary focus on IT Service Management (ITSM) modules, Configuration Management Database (CMDB), and the HR Service Delivery module.Key ResponsibilitiesEnsure the effective implementation, management, and continuous improvement of the ServiceNow...

  • ServiceNow ITSM Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    About the Role:We are seeking a highly skilled ServiceNow System Administrator to join our team at Zone IT Solutions. As a ServiceNow ITSM Administrator, you will play a critical role in the success of our clients' IT service management projects.Key Responsibilities:Configure and develop ServiceNow ITSM modules to meet client requirementsDesign and implement...

  • ServiceNow Implementation Lead

    1 week ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Lead ServiceNow ConsultantWe are seeking an experienced Lead ServiceNow Consultant to work closely with our client in Melbourne CBD, leading a team of developers and providing technical leadership in designing and implementing end-to-end ServiceNow solutions.This is a 12-month daily rate contract, requiring a strong understanding of ITSM and CMDB, as well as...

  • ServiceNow Implementation Specialist

    7 days ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Lead ServiceNow ConsultantWe are seeking an experienced Lead ServiceNow Consultant to work closely with our client in Melbourne CBD, leading a team of developers and providing technical leadership in designing and implementing end-to-end ServiceNow solutions.This is a 12-month daily rate contract, requiring a strong understanding of ITSM and CMDB, as well as...

  • Senior ServiceNow Developer

    5 days ago

    Melbourne, Victoria, Australia State Of Victoria Full time

    About the RoleThis role involves developing, configuring, and customizing ServiceNow solutions to meet business needs. As a key member of our team, you will be responsible for designing and developing ServiceNow solutions from inception to ready for business use in production.Key ResponsibilitiesDesigning and developing ServiceNow solutions to meet business...

  • Senior ServiceNow Developer

    7 days ago

    Melbourne, Victoria, Australia State Of Victoria Full time

    About the RoleThis role is focused on developing, configuring, and customizing ServiceNow solutions to meet the business needs of the State of Victoria.Key ResponsibilitiesDesign and develop ServiceNow solutions from inception to production-ready state.Uphold architecture, design, and implementation principles, including configuration management and coding...

  • Senior ServiceNow Developer

    14 hours ago

    Melbourne, Victoria, Australia State Of Victoria Full time

    About the RoleThis role involves developing, configuring, and customizing ServiceNow solutions to meet business needs. As a key member of our team, you will be responsible for designing and developing ServiceNow solutions from inception to ready for business use in production.Key ResponsibilitiesDesigning and developing ServiceNow solutions to meet business...

  • Senior ServiceNow Developer

    2 days ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleThis is a challenging and rewarding opportunity to join the State Government Of Victoria, Australia as a Senior ServiceNow Developer. As a key member of the Digital Design and Innovation Branch, you will be responsible for designing, developing, and customising ServiceNow solutions to meet business needs.Key ResponsibilitiesDesign and develop...

  • Senior ServiceNow Developer

    1 week ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    About the RoleThis is a challenging opportunity to develop, configure, and customize ServiceNow solutions to meet business needs.The successful candidate will be responsible for designing and developing ServiceNow solutions from inception to production-ready, upholding architecture, design, and implementation principles, and collaborating with stakeholders...

  • Senior ServiceNow Developer

    7 days ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    About the RoleThis is a key position within the Department of Education's Information Management and Technology Division (IMTD), responsible for developing, configuring, and customizing ServiceNow solutions to meet business needs.The successful candidate will be a skilled ServiceNow developer with a strong understanding of the platform's capabilities and a...

  • Senior ServiceNow Developer

    7 days ago

    Melbourne, Victoria, Australia State of Victoria Full time

    This role involves developing, configuring, and customizing ServiceNow solutions to meet business needs. Key responsibilities include writing clean, efficient code, reviewing work by junior developers, participating in requirements workshops, handling backlog tasks in development sprints, maintaining technical documentation, and supporting ServiceNow...

  • Senior ServiceNow Developer

    7 days ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleThis is a challenging and rewarding opportunity to join the State Government Of Victoria, Australia as a Senior ServiceNow Developer. As a key member of the Digital Design and Innovation Branch, you will be responsible for designing, developing, and customising ServiceNow solutions to meet the business needs of the Department of Education.Key...

  • Senior ServiceNow Developer

    5 days ago

    Melbourne, Victoria, Australia Prosa Ung Full time

    About the RoleThis is a challenging and rewarding opportunity to join the Digital Design and Innovation Branch as a Senior ServiceNow Developer. As a key member of the team, you will be responsible for designing, developing, and customizing ServiceNow solutions to meet business requirements.Key ResponsibilitiesDesign and develop ServiceNow solutions from...

  • Advisory Solution Consultant

    1 week ago

    Melbourne, Victoria, Australia ServiceNow Full time

    {"h3": "Transform Your Organization with Strategic Portfolio Management", "p": "At ServiceNow, we're seeking a Senior Presales Solution Consultant to lead the sales cycle with deep-dive knowledge of our Strategic Portfolio Management Solution. This role requires a combination of presenting solutions to varied audiences and hands-on technical knowledge to...

  • Senior ServiceNow Developer

    5 days ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleThis is a challenging and rewarding opportunity to join the State Government Of Victoria, Australia as a Senior ServiceNow Developer. As a key member of the Digital Design and Innovation Branch, you will be responsible for designing, developing, and customising ServiceNow solutions to meet business needs.Key ResponsibilitiesDesign and develop...

  • ServiceNow System Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a highly skilled ServiceNow System Administrator to join our team at Zone IT Solutions, a leading provider of IT services in Australia. As a ServiceNow certified administrator, you will play a critical role in the implementation and management of our IT service management (ITSM) platform.Key Responsibilities:Configure and develop ServiceNow...

  • Senior ServiceNow Developer

    15 hours ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleThis is a challenging and rewarding opportunity to join the State Government Of Victoria, Australia as a Senior ServiceNow Developer. As a key member of the Digital Design and Innovation Branch, you will be responsible for designing, developing, and customizing ServiceNow solutions to meet the business needs of the Department of Education.Key...