Tech Support Expert for REA Group Melbourne
2 days ago
At REA Group, we're on a mission to change the way the world experiences property. As a Tech Support Specialist, you'll play a crucial role in helping our employees achieve their best.
We're offering a competitive salary of AU$85,000 - AU$105,000 per annum, depending on experience, to support your growth and well-being in this dynamic role.
About the Role
This is an exciting opportunity to join our End-User Computing (EUC) team as a Tech Support Specialist. You'll be part of a talented group that provides exceptional tech support to over 1,500 global employees, empowering them with the best technology.
Your responsibilities will include:
- Providing face-to-face support at our Apple Genius Bar-style service area
- Offering technical advice and support on systems, devices, and user access management
- Encouraging self-service for staff to resolve technical problems using engaging articles and digital dashboards
- Contributing to broader projects as required by Project Leads and teams
What We're Looking For
We're seeking someone with a strong background in tech support, excellent customer service skills, and a passion for problem-solving. Key requirements include:
- Knowledge of Windows Desktop Platforms (Windows 7, 10), Apple Mac Platforms (macOS & basic UNIX fundamentals), Mobile platforms (iOS, Android)
- Mobile device management platforms, best practices
- Latest versions of Microsoft Office
- Ability to demonstrate an understanding of network concepts, troubleshoot hardware and software issues
- Basic understanding of Microsoft Active Directory, Video Conferencing and Telephony Support, Security, MalWare, SPAM and modern technology practices
Why Work at REA Group?
We're committed to providing a working environment that values diversity, equity, and inclusion. Our team is passionate about delivering outstanding results and making a real impact. As a valued member of our team, you'll have opportunities to grow professionally and personally, with a focus on your physical, mental, emotional, and financial well-being.
We offer a range of benefits, including a flexible work approach, programs to support your health and wellbeing, and opportunities to participate in our community initiatives. If you're passionate about tech support and want to be part of a dynamic team, we encourage you to apply.
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