Tech Support Expert for REA Group Melbourne

2 days ago


Richmond, Australia REA Group Full time
Expert Tech Support at REA Group

At REA Group, we're on a mission to change the way the world experiences property. As a Tech Support Specialist, you'll play a crucial role in helping our employees achieve their best.

We're offering a competitive salary of AU$85,000 - AU$105,000 per annum, depending on experience, to support your growth and well-being in this dynamic role.

About the Role

This is an exciting opportunity to join our End-User Computing (EUC) team as a Tech Support Specialist. You'll be part of a talented group that provides exceptional tech support to over 1,500 global employees, empowering them with the best technology.

Your responsibilities will include:

  • Providing face-to-face support at our Apple Genius Bar-style service area
  • Offering technical advice and support on systems, devices, and user access management
  • Encouraging self-service for staff to resolve technical problems using engaging articles and digital dashboards
  • Contributing to broader projects as required by Project Leads and teams

What We're Looking For

We're seeking someone with a strong background in tech support, excellent customer service skills, and a passion for problem-solving. Key requirements include:

  • Knowledge of Windows Desktop Platforms (Windows 7, 10), Apple Mac Platforms (macOS & basic UNIX fundamentals), Mobile platforms (iOS, Android)
  • Mobile device management platforms, best practices
  • Latest versions of Microsoft Office
  • Ability to demonstrate an understanding of network concepts, troubleshoot hardware and software issues
  • Basic understanding of Microsoft Active Directory, Video Conferencing and Telephony Support, Security, MalWare, SPAM and modern technology practices

Why Work at REA Group?

We're committed to providing a working environment that values diversity, equity, and inclusion. Our team is passionate about delivering outstanding results and making a real impact. As a valued member of our team, you'll have opportunities to grow professionally and personally, with a focus on your physical, mental, emotional, and financial well-being.

We offer a range of benefits, including a flexible work approach, programs to support your health and wellbeing, and opportunities to participate in our community initiatives. If you're passionate about tech support and want to be part of a dynamic team, we encourage you to apply.



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