Optimizing Customer Experience Through Innovative Solutions
1 week ago
As a Product & Applications Engineer, you will play a crucial role in enabling our operational and service delivery focus to optimize customer experience.
The primary objective of this role is to improve pre-sales, orders, deliveries, and after-sales service to customers through product training, process optimization, and support to the sales team and their customers.
Key responsibilities include being the subject matter expert for products and applications, responsible for product and application system selection to meet customer requirements, providing direct technical advice and support to customers or internal stakeholders, assisting with inquiries, quotes, order taking, and delivering support.
This role also involves collaborating across functions to deliver the customer experience outcome required to deliver customer satisfaction, identifying opportunities to improve ways of working to increase efficiency and effectiveness of tools, knowledge, and expertise in the business, and increasing value to the customer.
Required Skills and Qualifications
- Bachelor's degree in engineering;
- Prior experience as a Product Engineer or Application Engineer;
- Water industry experience/technical knowledge is highly desirable;
- Demonstrated commitment to customer service and excellent problem-solving skills;
- Excellent interpersonal skills with the ability to successfully communicate with customers.
Benefits
- Training and career development opportunities;
- Company bonus program;
- Subsidized health insurance for employees and their immediate family members;
- Gym membership discounts and other wellness benefits;
- Company-funded income protection;
- Opportunity to make a difference and become part of the volunteer program
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