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Senior Workplace Host
2 months ago
As a Senior Workplace Host at ISS, you will be the face of our customer brand, providing a friendly and engaging welcoming experience and exceptional customer service to meet all client expectations.
Your key responsibilities will include:
\u2022 Providing a professional, responsive, and committed service to the success and continuous improvement of the contract.
\u2022 Maintaining a Zero Harm Culture and ensuring the safety of all stakeholders.
\u2022 Proactively delivering and exceeding service expectations through proactive and predictive service delivery.
\u2022 Ensuring meeting rooms are reset and stocked, and resolving any equipment issues promptly.
\u2022 Maintaining the assigned commercial site/floors as the corporate showcase to all visitors.
\u2022 Ensuring all relevant process documents, procedures, and listings are accurate and up to date.
\u2022 Supporting and promoting client events and activations.
\u2022 Nurturing the online community, delivering experiences that are network-based, accessible, and inclusive.
\u2022 Monitoring and managing all relevant mailboxes.
\u2022 Facilitating site tours and ensuring attention to detail.
\u2022 Considering sustainability and cost savings in all decision-making.
Our Benefits:
At ISS, we offer a competitive remuneration package, company laptop and mobile, and a commitment to employee and workplace safety. We prioritize equal opportunities for all employees and provide ongoing training and development opportunities.
We value and support your growth and development, and offer internal promotions and opportunities within our global organization.
You will also have access to staff discounts with a variety of companies, including insurance and childcare.
Minimum Criteria:
To be successful in this role, you will need:
\u2022 Strong experience in housekeeping/hotel receptionist or an outstanding track record of delivering exceptional customer experiences.
\u2022 Demonstrated ability managing stakeholder relationships.
\u2022 Excellent multi-tasking skills.
\u2022 Excellent personal presentation, with well-developed verbal & written communication skills.
\u2022 Professional C-suite engagement skills.
\u2022 Proficient in Microsoft Office suite.
\u2022 Sound time management skills, self-motivated, organized, and able to work unsupervised.
\u2022 Solution-focused team player.
\u2022 Ability to provide a clear police check dated in the last 3 months and other compliance requirements.
What We Offer:
At ISS, we are committed to providing a safe and inclusive work environment, and we offer a range of benefits to support your career and personal growth.
We are an equal opportunities employer and welcome applications from diverse candidates.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
How to Apply:
To apply for this role, please submit your application through our website.
We look forward to hearing from you
