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Banking Consultant

2 months ago

Sydney, New South Wales, Australia ANZ Full time
About Us

Suncorp Bank is a leading financial institution that offers a range of banking and financial services to individuals and businesses. As a proud part of the ANZ Group, we are committed to delivering exceptional customer experiences and building long-term relationships with our customers.

About the Role

We are seeking a highly motivated and experienced Banking Consultant to join our team. As a Banking Consultant, you will be responsible for assessing the financial needs of customers and providing tailored solutions to meet their needs. You will work closely with our customers to understand their financial goals and objectives, and provide recommendations on products and services that can help them achieve their goals.

Key Responsibilities
  • Generate opportunities for deposits and home lending using the agreed sales process.
  • Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store.
  • Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
  • Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers) in an efficient and accurate manner.
  • Actively promote and support customers in the use of alternative electronic distribution methods for conducting day to day banking (e.g. ATM, Phone Banking, Internet).
  • Support and demonstrate a risk management culture in line with the Bank's values.
  • Proactive identification and escalation of risks and issues related to your role responsibilities& captured as a service request in Ignite. Adherence to the bank's complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
What We Offer

We offer a range of benefits and support resources to help you succeed in your role, including:

  • Tertiary Qualifications in business, commercial or finance are desirable.
  • Demonstrated experience in a retail customer sales & service environment
  • Analytical skills – ability to develop solutions and courses of action and recommend solutions by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
  • Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.
  • Change Management – ability to recognise, understand and support need for change and anticipate the impact on both the team and self.
  • Commercial Acumen – ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
  • Communication Skills – ability to convey and explain information, coherently and confidently both oral and written.
Why Join Us?

Suncorp Bank is a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers. We offer a range of benefits and support resources to help you succeed in your role, including flexible work arrangements, professional development opportunities, and a comprehensive rewards program.

We are committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.