Senior Systems Expert

4 weeks ago


Brisbane, Queensland, Australia Virgin Australia Full time
About the Role

We are seeking a highly skilled and experienced Senior Systems Expert to join our team at Virgin Australia. As a key member of our Commercial Systems team, you will be responsible for providing expertise in troubleshooting complex issues and consulting on ways to enhance our Passenger Services Systems and other Commercial systems.

Key Responsibilities
  • Provide expert-level support for troubleshooting complex issues and consulting on ways to enhance our Passenger Services Systems and other Commercial systems.
  • Collaborate with internal clients and relevant Technology team members to ensure the support and design of systems meet the desired outcomes.
  • Support and mentor other members of the Technology team to develop their understanding of these systems and help build a robust support capability.
  • Identify opportunities for continuous improvement and deliver effective change.
Requirements
  • 7+ years' experience supporting systems in a large ticketed airline/or equivalent transportation company.
  • Strong problem-solving skills and ability to work independently and as part of a team with strong mentoring and coaching skills.
  • Understand the principles of a ticketed, full-service environment with a complex network of codeshare and interline relationships.
  • Good level of knowledge of IT systems architecture.
  • Tertiary qualification in Information Systems or equivalent experience in a similar role.
What We Offer
  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year).
  • Flexible working arrangements (including work hours and work from home).
  • Discounts on travel insurance, car hire, accommodation, and experiences worldwide.
  • Discounted Virgin Australia Lounge membership.
  • Hospitality, retail, technology, beauty services, and wellness discounts.
  • Wellness support, including the Converge digital wellbeing platform.
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social, and financial.

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