Beach Resort Professional

4 days ago

Sydney, New South Wales, Australia beBeeProfessional Full time $75,000 - $105,000
Beach Resort Night Auditor

Job Summary:


We are seeking a skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for overseeing all hotel operations overnight, ensuring that guests receive prompt and professional service.


Responsibilities:


  • Oversee all hotel operations overnight, working with the Night Manager or Assistant Night Manager in their absence.
  • Lead by example by consistently upholding and embodying brand standards in all daily operations.
  • Ensure guests receive prompt, professional service, personal recognition, and a seamless Front & Back of House experience throughout their stay.
  • Support and ensure Front Office staff provides guests with prompt service, professional attention, and personal recognition.
  • Be the first responder - know how to respond to emergency situations promptly and calmly.
  • Ensure all credit and financial transactions are handled in a secure manner. Maintain cashiers float, ensuring accurate daily report of all money received, perform the audit balances, and prepare all works for audit in an orderly fashion.
  • Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight.
  • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
  • Demonstrate One Step Ahead Service Behaviours: Create confidence, Encourage success, and Make it happen; and align True Hospitality service skills expectations.
  • Champion IHG Rewards Club and ensure team are 100% compliant in their training and delivery of standards.

Requirements:


  • Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.
  • Proven communication skills across phone, email, and face-to-face style interactions.
  • Proficient in the use of Microsoft Office and PMS.
  • Proactive approach, with strong drive for team results and a track record of achievement.
  • Problem-solving and organizational abilities.
  • Bachelor's Degree or Diploma in Hotel Administration, Hotel Management, or equivalent.

Benefits:


Competitive salary and benefits package, including laundry for business attire, impressive room discounts, competitive products and services discount program, and some of the best training in the business.


Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance.


IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

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