Customer Service Associate

5 days ago


Melbourne, Victoria, Australia Driftwood Hospitality Full time
About the Job

We are seeking a highly skilled Front Desk Agent to join our team at Driftwood Hospitality. As a representative of our hotel, you will be responsible for delivering exceptional customer service, handling reservations, and managing guest accounts.

Key Responsibilities:

  1. Register guests promptly and efficiently, using computer systems to confirm details and manage room assignments.
  2. Process payments and handle cash transactions, maintaining accuracy and attention to detail.
  3. Answer phone calls professionally, responding to guest inquiries and resolving issues in a timely manner.
  4. Closing guest accounts at check-out, ensuring satisfaction and addressing any concerns or complaints.

Requirements:

  • High school diploma or equivalent required; prior hospitality experience preferred but not necessary.
  • Excellent communication skills, both verbal and written, with the ability to work effectively in a fast-paced environment.
  • Ability to lift up to 25 pounds, with frequent standing, walking, and movement throughout the front office area.


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