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Customer Service Representative
3 weeks ago
Customer Service Representative
">We are looking for a Customer Service Representative to join our front desk team. In this role, you will play a pivotal part in delivering exceptional customer service and creating unforgettable experiences for our guests.
">Main Responsibilities:
">- ">
- Provide warm and welcoming service to every guest, ensuring their stay is nothing short of exceptional">
- Collaborate closely with colleagues to ensure seamless communication and efficient delivery of services">
- Craft solutions to challenges faced by guests, turning obstacles into opportunities for growth and satisfaction">
- Showcase hotel amenities and services through expert knowledge and passion">
- Establish yourself as a trusted source of insider information, sharing recommendations for local hidden gems and popular attractions">
- Demonstrate expertise in managing reservations and guest accounts with precision and care">
Requirements:
">- ">
- Previous experience in hotel front desk operations is highly desirable">
- Able to think creatively to exceed customer service expectations">
- Effective communicator with excellent teamwork and problem-solving skills">
- Strong organisational and time management abilities to handle multiple tasks efficiently">
- Excellent written and verbal communication skills">
- Availability to work varied shifts, including evenings, overnights, weekends, and public holidays">
Our Culture:
">We value diversity and inclusion and believe that everyone has a unique story to tell. We invite you to share yours and start an exciting new chapter in your career.
