Motor Enthusiast Insurance Specialist

3 weeks ago


Brisbane, Queensland, Australia Suncorp Group Full time

We are seeking a skilled Motor Enthusiast Insurance Specialist to join our team at Suncorp Group.

This is a permanent full-time role with a salary of $61,262 + super (based on full time hours) + allowance on eligible shifts + performance-based incentives. The total remuneration package for this position is estimated to be around $68,000 per annum.

About the Role

In this role, you will be responsible for providing exceptional customer service to our clients. You will take incoming calls from new and existing customers, provide product knowledge to identify the right level of insurance protection to meet their requirements, and strive to make the complex simple while ensuring their needs are met.

You will also have the opportunity to share your passion for motoring and provide a unique service to ensure our clients can drive or ride forward with confidence, knowing they are covered by Suncorp Group.

Key Responsibilities
  • Take incoming calls from customers and respond to their queries in a professional and courteous manner.
  • Provide information and advice to customers on our range of insurance products and services.
  • Identify and resolve customer complaints and concerns in a timely and efficient manner.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A genuine interest in cars or motorbikes.
  • Excellent customer service skills.
  • The ability to build rapport with customers and drive solutions.
  • The ability to problem solve and make the complex simple for customers.
Benefits

We offer a range of benefits to support your career development and wellbeing, including:

  • Permanent full-time employment.
  • A competitive salary and bonuses.
  • Ongoing training and development opportunities.
  • A comprehensive employee assistance program.
Working Arrangements

We operate from Monday to Friday between the hours of 8am and 7pm and Saturday to Sunday 9am to 5pm. We are recruiting for the following part-time and full-time shift options:

  • Shift 1 - Full Time: Monday to Friday - 37.5 hours per week - start window between 9am-11am.
  • Shift 2 - Part Time: Tues, Wed, Thurs, Fri, Sat – 30 hours per week – start window between 9am-12.30pm.
  • Shift 3 - Part Time: Tues, Wed, Thur, Fri, Sat - 22.5 hours per week - start window between 9am-11am.

We also offer a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.



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