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Customer Service Representative

4 weeks ago


Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time

pbAbouttheRole:/b/ppWeareseekingahighlyskilledServiceAdvisortojoinourteamatPeterWarrenAutomotive.AsaServiceAdvisor,youwillplayapivotalroleinensuringourguestsreceiveunparalleledcustomerserviceandresolutiontotheirvehicleneeds./ppbKeyResponsibilities:/b/pulliDeliveringexceptionalcustomerservicetoourclientsinperson,startingwithastrongandwelcominggreeting./liliBuildingandmaintainingpositivecustomerandemployeerelationships./liliMaintainingregularcontactwithourcustomerstoprovideupdates./liliCommunicatingwithinternaldepartmentteamstoensureallvehiclesarecompletedandreadyontimeforourcustomersaspromised./liliHandlingcustomerconcernsandcomplaintswithpromptsolution-basedoutcomes./liliOfferingaccurateestimatesforcustomersrequiringadditionalworkorrepairs./liliBeingachampionofobjections-Thereisalwaysapositiveoutcome./liliOngoingtraininganddevelopment.Ifyouhavethedesiretogrow,wewillgetyouthere./liliMaintainingahighlevelofcustomerservicesothatourCustomerServicebenchmarksaremetandsurpassedatalltimes./li/ulpbWhatWeAreLookingFor:/b/pulliProvenexperienceasaServiceAdvisorhighlydesired,orexperienceinBanking,RealEstate,orcustomer-facingroleshighlydesired./liliExcellentcustomerservicewithwell-developedverbalandwrittencommunicationskills./liliAproactivepersonwhopresentsprofessionally-Appearanceiseverything./liliExperienceinadepartmentwhereKPIsareused./liliExperiencewithPentanaSolutions(Reynolds&Reynolds)highlydesiredbutnotessential./liliAbilitytoselladditionalworkasrequired-Overcomeobjections./liliApersonwhoenjoyscreatingmemorablecustomerexperiences./liliSomeonewhocanworkautonomouslybutthriveswhenpartofateam.Cultureisimportanttous./liliEagernesstolearnandgrow,whilebeinghumblewhenmistakesaremade./liliSomeonewholovesachallengeandhasastrongfocusoncustomerexperiences./li/ulpbWhatWeOffer:/b/pulliOptionofadrivecar(FBTapplicable)./liliAttractiveremunerationpackagewithmonthlycommissions/bonuses./liliGreatemployeebenefits,includingdiscountswithourpartnersBupaandSamsung,plusfreeTitanshomegametickets./liliEmployeeAssistanceProgram(EAP)./liliQuarterlyandannualawardsandrecognitionforhighachievers./liliGenuinecareerprogressionopportunitieswithacompanycommittedtopromotinganddevelopingourteam./liliEnjoyasupportiveenvironmentwhereeveryoneispassionateabouttheirworkandvaluesapositiveatmosphere./li/ulpAllFrizelleSunshineemployeesmustbeentitledtoworkinAustralia,completeaFederalPoliceCheckandaTrafficHistory(QLD)orDrivingRecord(NSW)check./p