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Service Management Software Administrator

2 weeks ago

City of Greater Geelong, Australia Houle Electric Canada Full time

Houle Electric Canada is seeking a skilled and detail-oriented Service Management Software Administrator to join our team. As the Super User and subject matter expert for our Service Management Software, you will be responsible for setting up and configuring the platform to meet the organization's specific needs.

Your responsibilities will include:

  1. Setting up and customizing the service management platform
  2. Serving as the first point of contact for employees with technical software questions or issues
  3. Developing and maintaining new Standard Operating Procedures and training materials
  4. Training new users and providing ongoing support
  5. Engaging with the platform's support team to troubleshoot issues

This is an excellent opportunity for someone with experience in administrative and technical support roles, particularly those with a background in software applications and platforms.

We offer a competitive total compensation package, including salary range $60,000-$80,000 per year, flexible work schedules, and continuous development opportunities. Our company values diversity and inclusion and strives to foster a culture of belonging for all employees.