Customer Service Representative

2 days ago

Gold Coast, Queensland, Australia beBeeService Full time $55,000 - $74,000
Customer Service Representative

We are seeking a skilled and enthusiastic Customer Service Representative to join our team.

This is a dynamic role that will allow you to develop your skills across an array of customer service, administrative, and operational functions.

You will be performing a variety of duties like helping our guests with queries, problem-solving, and ensuring our operations continue to run smoothly.

The role often entails face-to-face interactions with customers and the general public.

Critical Responsibilities:

  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
  • Assist guests with accessing internet and guestroom entertainment.
  • Test beepers and radios to ensure communications equipment works properly.
  • Place requested items such as rollaway beds and refrigerators in guest rooms.
  • Deliver extra towels, bathrobes, and other items to guest rooms.
  • Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
  • Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms.
  • May deliver food, beverage or other amenities and assemble orders to go.
  • Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.
  • A genuinely warm & welcoming demeanour
  • Excellent communication skills
  • Availability to work weekends
  • A passion for the industry, a want to be the best in service - and the best in lifestyle
  • A warm, people-oriented demeanour
  • A team-first attitude
Requirements:
  • Genuinely warm & welcoming demeanor
  • Excellent communication skills
  • Availability to work weekends
Benefits:
  • A competitive compensation package
  • Ongoing training and development opportunities
About Us:

We are a leading provider of exceptional customer experiences.

We are passionate about delivering outstanding service and creating memorable moments for our guests.

We believe in fostering a positive and supportive work environment where our team members can thrive and grow.

If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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