Software Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeSoftware Full time $120,000 - $130,000
Job Title: Software Support Specialist

We are seeking a highly skilled and collaborative software support specialist to ensure the smooth operation, upgrade, and maintenance of business-critical applications.

The selected candidate will play a key role in supporting and enhancing systems that power various institutions.

About the Role

As our new software support specialist, you will be responsible for managing application upgrades, patches, and annual renewals. You will also oversee CRM data integrity, marketing lists, and integrations.

  • Be the primary point of contact for BAU incidents, problems, and service requests.
  • Manage application upgrades, patches, and annual renewals.
  • Support CRM data integrity, marketing lists, and integrations.
  • Configure and administer user accounts and access.
  • Liaise with vendors for troubleshooting and resolution.
  • Prepare applications for major events.
  • Create ad hoc reports and analytics.
  • Provide occasional after-hours support during key events.
Requirements
  • Minimum 3 years' experience in supporting Microsoft Dynamics 365 CRM and/or Azure.
  • Relevant Microsoft certifications (e.g., Dynamics 365 Fundamentals, Power Platform).
  • Sound knowledge of Microsoft technologies including SQL, Power BI, Logic Apps, Azure DevOps.
  • Experience with integrations, data reconciliation, and monitoring tools.
  • Great problem-solving and communication skills.
  • Strong attention to detail and ability to work both independently and as part of a collaborative team.
  • Experience with event-based or retail operations will be looked upon favorably.
About Us

We believe in providing an unparalleled experience for our customers and our team members alike. Our values-driven culture is built on Integrity, Innovation, Excellence, and Collaboration, guiding our decisions and interactions.

We are a world leader in racing and event entertainment, guaranteeing an unrivalled experience. We have a strong commitment to our team's well-being and growth.

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