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Service Technician Supervisor

2 months ago

Brooklyn, Australia Cdc Data Centres Full time
About Us

CDC Data Centres is a leading operator of sovereign, secure, world-class data centre facilities in Australia and New Zealand.

Our company is headquartered in Canberra and has multiple facilities across the ACT, NSW, VIC, and New Zealand. We provide secure data centre configurations that support co-location, containerised, and hyperscale compute environments with high-speed carrier-grade networks.

Our Mission

We are passionate about creating an inclusive workplace that promotes and values diversity. Our mission is to attract, retain, and grow the world's best data centre team.

About the Role

The Lead Service Technician will oversee a team of skilled technicians responsible for the maintenance, repair, and response of critical systems, including Electrical, Mechanical, and Fire services.

The successful candidate will manage daily maintenance activities, coordinating efforts between in-house technicians and third-party contractors. This role includes responding to system alerts, determining if escalations are necessary, and ensuring daily inspections are conducted to maintain the integrity of all critical infrastructure.

Key Responsibilities
  • Supervise and coordinate preventative maintenance activities, including change management, CMMS work order management, and ensuring compliance with CDC policies and safety standards.
  • Conduct pre-start meetings with contractors, manage shift rosters, and communicate work tasks to ensure Data Centres meet required coverage.
  • Oversee the production, approval, and training of SOPs, MOPs, and EOPs, and mentor Service Technicians to address learning, development, and procedural gaps for continuous improvement.
  • Manage and prioritise maintenance activities, ensuring completion of planned tasks, reviewing service reports, and updating CMMS systems.
  • Support the Technical Services team in responding to service requests and emergency faults, troubleshooting, and coordinating repairs with suppliers and contractors.
  • Identify, mitigate, and communicate risks promptly, provide repair timelines, and ensure issues from maintenance reports are addressed.
  • Provide leadership, act as an ambassador for the company, and deputise for the Technical Services Manager as needed.
  • Lead and contribute to team and stakeholder meetings, model CDC's DNA and Leadership Fundamentals, and perform other duties as required.
Requirements
  • Prior experience in Supervision or Coordination of staff, contractors, and suppliers qualified to operate or maintain critical infrastructure and prioritising staff workload.
  • Maintain critical infrastructure to prevent disruptions to clients and business operations.
  • Coordinate maintenance activities across mechanical, electrical, and fire systems.
  • Utilise electronic monitoring systems to manage site conditions, respond to alerts, and perform root cause analysis with precision.
  • Excel in technical troubleshooting, process improvement, and clear communication with both technical teams and non-technical stakeholders, especially under pressure during system failures.
Essential Qualifications
  • Trade or Tertiary qualification in Engineering (Electrical – Refrigeration – Mechanical - Mechatronics – Fire).
  • Prior Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
  • Exposure to data centre equipment - CRAC units, UPS, Generators, Fire, etc.
How to Apply

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.