Debt Recovery Specialist

Air Liquide Healthcare Australia is a leading supplier of medical gases, homecare, and sleep services. Specialising in respiratory diseases, we have a strong reputation in sleep diagnostics and CPAP therapy.

This role involves timely and accurate collection of Air Liquide Healthcare account payments, maintaining an aged trial balance, and contributing to reducing overall debt held.

Key responsibilities include:

• Maintaining an up-to-date aged trial balance
• Ensuring set KPIs/Targets are met for collections, credit balances, and aged debt
• Handling inbound and outbound accounts and collection calls
• Responding to inbound correspondence related to accounts receivable activities
• Identifying challenging accounts and coordinating with the Team Leader and sales teams for efficient debt recovery
• Liaising with debt collection agencies regarding delinquent debtors
• Raising and processing credit notes where necessary with supporting documentation
• Processing account journals as required
• Data entry and account maintenance in the Great Plains system

Requirements:

• Previous experience in handling account enquiries, managing accounts receivable, and/or undertaking collection activities
• Demonstrated commitment to providing exceptional customer service and resolving queries and complaints
• Strong computer literacy with ability to manage multiple databases for data entry and information retrieval
• Ability to work in a fast-paced environment, managing multiple tasks efficiently
• Solutions-focused approach to problem-solving and responding to enquiries
• Excellent phone manner and communication skills

About this opportunity:

The estimated salary range for this position is $60,000 - $80,000 per annum, depending on location and experience.

Air Liquide is committed to building a diverse and inclusive workplace that values diversity and promotes equal opportunities for all employees, customers, patients, and community stakeholders.