Product Manager

1 week ago

Melbourne, Victoria, Australia IDP Education Ltd Full time
About IDP Education Ltd

IDP Education Ltd is a global leader in international education services, delivering unparalleled success to students, test takers, and partners through trusted human relationships, cutting-edge technology, and customer-centric research.

Our team comprises over 7,000 people from diverse nationalities, ages, and cultural backgrounds. We are a customer-first organization, powered by global technology, and committed to providing unmatched services that help local dreams become realities worldwide.

Learn more about our company at our website.

Role Purpose

We are seeking a highly skilled Product Manager - Operations Management to lead the product management and delivery of Operations Management within the IELTS operations team.

This role will be responsible for leading the product management and delivery of Operations Management within the IELTS operations team, supporting the delivery of our ongoing IELTS transformation of test centre, test taker, and IELTS partner experiences.

Through sound Test Taker research, market, and data analysis, along with co-validation with IDP's global network, you will identify opportunities to develop, enhance, and improve the Operations Management product experience.

You will lead the development of the strategic roadmap for the products and work with the teams to implement and deliver, achieving the targeted business and Test Taker outcomes.

Key Responsibilities
  1. Product Strategy & Commercial Management
  • Management of the development of a consolidated Product Roadmap for Operations Management within the Test Centre Experience team, aligning GLT strategic objectives, working with Product Owners to develop delivery plans.
  • Management of current products to create amazing Test Centre and Test Taker experiences, focusing on the product lifecycle, new product development, and process improvements to drive efficiencies and deliver on business objectives.
  • Leveraging of market, competitor, Test Taker, Test Centre, Partner, and digital insights to inform forward-looking roadmap and product plan.
  • Development of the case for change, investment business cases (where required) and canvasses, including forecasting and mapping to key metrics and ROI tracking.
  • Communication of Product Strategy and Roadmap with key stakeholders for input and alignment.
Commercial and Partner Management
  • Develop core value proposition for Operations Management products, integrating and connecting Test Centre Experience with Test Taker and Partner Experiences, supporting physical and digital Test Taker interactions, omnichannel experience, and lifecycle.
  • Reporting of key metrics impacting business performance, including tracking of benefits realisation (from new products and improvements).
  • Leveraging data from across the platform and working with data team to identify opportunities such as 'next best action' or gaps that could be addressed which would improve commercial outcomes.
Test Taker First
  • Advocacy of the Test Centre Experience within the scope of the Operations Management products.
  • Continually walk in the Test Taker's shoes across the digital and physical platforms for continuous improvement via a prioritised backlog being actively worked on by the required teams.
  • Collaborate with CX and research teams to facilitate regular co-design to enable a complete understanding of Test Taker needs.
Planning and Delivery
  • Ensure the Test Taker journey on digital and non-digital platforms is optimised for experience and conversion outcomes.
  • Work with associated product delivery teams to deliver the required product roadmap in line with strategy, business planning, and practical needs anchored to network and Test Taker feedback.
  • Manage initiatives in the roadmap across cross-functional teams, building sustainable processes, co-ordinating and managing dependencies in release schedules.
  • Create go-to-market and change management plans with key stakeholders to optimize Test Taker, business, and operational adoption and performance.
Team Leadership
  • Lead Product Owners to ensure effective implementation of the product strategy, roadmap, and performance objectives.
  • Clearly cascade goals and business objectives specific to delivery to ensure Test Taker and business outcomes.
  • Support, guide, and mentor Product Owners as part of PI Planning with application of Agile practices.
  • Deliver on Test Taker/Centre and business outcomes through people enabling the best outcomes through team capabilities.
  • Foster a team culture that is about outcomes and collaborative ways of working for the benefit of our Test Takers.
Requirements

We are looking for a highly skilled and experienced Product Manager with a track record in the management of commercialised products/services at various stages in their product lifecycle.

Key requirements include:

  • Knowledge and execution of product management practice, including business planning, roadmap development, forecast, and benefits realisation.
  • Proven ability to lead product lifecycle from concept to MVP and go-to-market, including mature product iterative improvement, and where applicable, migration and exit.
  • Demonstrated ability to take responsibility for the overall condition and stewardship of the product.
  • Strong business and data analysis skills with ability to synthesise market, Test Taker, and data insights to inform product decisions, actions, and outcomes.
  • Ongoing thirst for a better understanding of the Test Taker - ambition to play a key role in promoting superior Test Taker experiences and Test Taker-centric business solutions.
  • Have business acumen with the ability to create solutions that meet Test Taker needs.
  • Build rapport and communicate solutions to senior stakeholders, including being able to tell the story.
  • Comfortable working in ambiguous situations, working creatively on formative concepts or complex problems to solve.
  • Capable of operating with both a macro and micro lens, providing focus to detailed steps/tasks as well as maintaining a big picture view.
  • Passion for driving process improvements that directly impact operational efficiencies and NPS.

Desirable experience includes prior experience in managing and leading teams and experience across different industries (e.g. a mix of digital and bricks and mortar).

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