IT Systems Specialist

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $94,350 - $108,500
Job Overview

The IT Support function is responsible for providing technical assistance to employees experiencing issues with hardware, software, networking, and other computer-related technologies.

Key responsibilities include:

  • Coordinating, diagnosing, troubleshooting, and rectifying incoming employee calls regarding technical problems and information technology issues involving desktop, laptop, or network services.
  • Providing case status updates to management and end-users.
  • Developing, documenting, and implementing standard operating procedures and customer service guidelines relating to IT support.

Additional Responsibilities

  • Maintaining inventory of all equipment.
  • Assisting in the installation, implementation, and upgrades of internal systems.

Required Skills and Qualifications

Candidates should have experience in printer setup and basic network knowledge, including TCP/IP configurations. Familiarity with warehouse scanners and the ability to support endpoint devices such as laptops, mobile phones, and printers is important. A good understanding of Oracle ERP is beneficial but not mandatory. Knowledge of Intune MDM, Mac OS, and MECM imaging is required, along with an understanding of Active Directory group policies, memberships, and containers. Additionally, the role involves Teams Room support, including the setup and maintenance of Neat and Poly technologies.

Preferred qualifications include a Bachelor's Degree and at least 2 years of related experience.

Key Technical Skills:

  • Printer setup and configuration
  • Basic network knowledge (TCP/IP)
  • Warehouse scanner familiarity
  • Endpoint device support (laptops, mobile phones, printers)
  • Oracle ERP knowledge
  • Intune MDM
  • Mac OS
  • MECM imaging
  • Active Directory group policies, memberships, and containers
  • Teams Room support
  • Neat and Poly technology setup and maintenance

What We Offer

A dynamic and supportive work environment that fosters growth and development.

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