Workshop Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $84,359 - $115,150

Role Overview

We are seeking a skilled professional to join our team as a Workshop Coordinator in our Silverwater branch. This is a full-time permanent position with no remote work options due to customer-facing requirements.

This role plays a crucial part in supporting and achieving the objectives of our NSW Regional Service Department. You will contribute to maintaining a professional team of service technicians who possess the expertise, experience, and efficiency to deliver a high level of service to customers and internal teams.

  • Book customer repairs and internal workshop jobs

  • Schedule daily tasks for workshop technicians

  • Keep customers and internal staff informed about workshop task progress

  • Coordinate collections and returns of repairs when required

  • Advise customers on product and system condition, making recommendations on upgrades or replacements as needed

  • Create and implement lead generation activities

  • Provide service and sales quotations to customers

  • Negotiate customer orders, including spare part supply within company policies

  • Monitor customer contact and alert the Service Manager to updates

  • Provide excellent customer service and support through timely technical and commercial advice

  • Monitor and provide feedback on customers, market changes, and competitor activities

  • Manage stock transfer requests

  • Contribute to spare part inventory replenishment

  • Pursue other projects or activities as directed

About You

  • Effective time management

  • Strong attention to detail

  • Initiative to work with minimal management direction

  • Teamwork orientation

  • Good communication skills

  • Able to build and manage customer relationships

  • Excellent communication and organizational skills

  • Goal-oriented, outcome-focused, performance-driven

  • Positive attitude

Why Work With Us?

We offer an inclusive and collaborative working culture with a high employee engagement rate. Our team is passionate about delivering exceptional service and welcomes individuals who share these values.

As a Workshop Coordinator, you will work with evolving technology and collaborate with talented professionals who are dedicated to excellence. We prioritize diversity of thinking and encourage employees to make a meaningful impact in their roles.

We provide opportunities for career growth, reward recognition, flexible work arrangements, generous parental leave provisions, salary sacrificing benefits, travel opportunities, and a wellness program.

We strive for excellent service delivery and take pride in our work. If you share these passions, we would like to hear from you.

We are an equal opportunity employer that values diversity and acknowledges the vibrancy it brings to our workplace culture and service delivery.

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