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ICT Training and Communications Expert

1 week ago

Brisbane, Queensland, Australia Queensland Government Full time

About the Role

This is a permanent full-time opportunity based in Brisbane CBD. As a Senior ICT Training and Communications Officer, you will play a key role in shaping how ICT information is shared and understood within the Queensland Public Trustee. In this role, you'll develop ICT solutions that enhance business processes, create and deliver training sessions and workshops to support end-users, and draft and edit communication materials to support the successful adoption of ICT systems and initiatives.

Key Responsibilities
  • Collaborate with subject matter experts to develop ICT knowledge resources
  • Support the creation of training, change management, and communication plans for new ICT initiatives
  • Draft and edit ICT communication materials, including emails and intranet content
  • Develop ICT training materials such as presentations, e-learning modules, user guides, and videos
  • Conduct ICT training sessions, workshops, and information sessions for end-users
  • Assist in developing ICT policies, standards, and system documentation
  • Advise colleagues on ICT training, communication, and stakeholder engagement strategies

About You

You possess strong communication skills, with the ability to explain technical concepts in a clear and user-friendly manner, alongside expertise in designing and delivering ICT training sessions and workshops. Your technical understanding of ICT systems, tools, and knowledge management frameworks will support your ability to create engaging learning materials, user guides, and e-learning resources.