Retail Operations Manager

7 days ago


City Of Kingston, Australia Pandora Full time

Pandora is the largest jewellery company in the world, giving a voice to millions of people's loves every day.

We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

About Pandora

Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

The Role

You will be responsible for supporting, coaching and motivating the in-store team to achieve the store's targets, whilst setting the example in exemplary Pandora customer service.

This includes stock control, store procedures, organising teams around the store to optimise sales, managing store security, team rotas and tracking the team's sales performance.

You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert.

You will nurture and develop the store team, to unlock their full potential and support their development.

Key Responsibilities
  1. Supporting and motivating the in-store team to achieve store targets
  2. Setting the example in exemplary Pandora customer service
  3. Stock control, store procedures and organisation of teams around the store
  4. Managing store security, team rotas and sales performance

You will be expected to have a strong retail floor presence, managing teams presence around the store and influencing the sales space, so enjoying this environment is vital.

You will be responsible for the successful running and trading of the store in the absence of the store manager.

You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert.

Requirements
  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high performing team
  • The ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
Benefits
  • Generous staff discount on all Pandora products
  • A day off on your birthday
  • Opportunities for development
  • Subsided Health Insurance
  • Retail Bonus Scheme
  • Employee Assistance Program
  • Jewellery allowance

We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.



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