Operations Assistant Manager
7 days ago
We're a leading retail property owner and manager, dedicated to creating vibrant and connected communities.
Role OverviewThe Assistant Operations Manager will work closely with the Operations Manager and team to ensure seamless centre operations, high-quality service delivery, and excellent customer experiences.
This role requires a highly skilled and experienced individual who can lead and motivate others, build strong relationships, and drive business outcomes.
The successful candidate will be responsible for supporting daily activities related to centre presentation, including maintenance and security, while driving initiatives to enhance the overall customer experience.
This role involves assisting the team in achieving business objectives, managing budgets, and optimising costs.
Key Performance Indicators (KPIs)- Administration:
- Contract administration: 100% compliant with contractual requirements.
- Accurate record-keeping: 100% accurate and up-to-date.
- Cost savings: Achieve a minimum of 10% annual cost savings.
- Operational Management:
- Centre presentation: Maintain a 95% satisfaction rating from centre users.
- Emergency preparedness: Conduct regular emergency drills and training sessions.
- Budget management: Achieve a minimum of 90% budget accuracy.
- Retailer & Stakeholder Engagement:
- Relationship building: Establish and maintain strong relationships with retailers, contractors, and other stakeholders.
- Customer feedback: Respond to customer feedback within 24 hours.
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