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Customer Experience Ambassador

2 weeks ago

DerbyWest Kimberley, Australia LGH Hotels Management Ltd Full time
Be a Part of Our Vibrant Team

We are dedicated to providing exceptional hospitality service and seeking enthusiastic individuals to join our team at Derby Mickleover Hotel, Signature Collection By Best Western.

Key Responsibilities
  • Main Duties:
    • Setting up the restaurant and bar for service, ensuring high standards of presentation.
    • Serving as the face of the business, representing the hotel and maintaining its brand reputation.
    • Engaging with guests, taking food and beverage orders, and using upselling opportunities to enhance their experience.
    • Creating a welcoming atmosphere that puts a smile on guests' faces.
Requirements
  • Essential Qualities:
    • Contagious enthusiasm and a genuine passion for the hospitality industry.
    • A natural ability to engage with others and provide exceptional customer service.
    • Proven experience in a hospitality environment, preferably in hotel or restaurant operations.
    • The ability to remain calm and composed in high-pressure situations.
    • A self-starter with the capability to work independently without supervision.
What We Offer
  • Our Employee Benefits:
    • Enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
    • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
    • Eye care
    • Free legal & money advice
    • Counseling sessions
    • Cycle to work scheme
    • Wellbeing tips and support fitness videos
    • Recipe ideas
    • Advice on keeping active and healthy living
    • Wellbeing podcasts and tv
    • Breathing exercises
    • 24/7 advice and support line
    • Team reward & recognition
    • Free meals on duty
    • Free parking