Automotive Service Advisor

2 weeks ago


Parramatta, New South Wales, Australia Nepean Motor Group Full time
Automotive Service Advisor Role

We are seeking a highly skilled and experienced Automotive Service Advisor to join our team at Nepean Motor Group in Penrith. As an Automotive Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Booking clients in for service or repairs
  • Interfacing with technicians to establish work required
  • Preparing pricing estimates
  • Communicating with customers to explain work involved and gain approval to proceed
  • Dealing with Service Warranty Claims
  • Working through paperwork to ensure compliance with Manufacturer Procedures
  • Working closely with Service Manager and Workshop Foreman to ensure jobs are completed in a timely manner
  • Working through customer concerns
  • Banking and basic administration duties
Requirements:
  • Previous experience in a similar role within an automotive dealership
  • European brand knowledge
  • Sound English communication skills
  • Initiative and a hard working attitude
  • Ability to work unsupervised
  • Professionalism and high standards of personal presentation
  • Friendly and approachable personality
  • Ability to be part of a team

We offer a strong commission structure, company uniforms, ongoing support and training, and a supportive and encouraging work environment. This is a fantastic opportunity to join a leading service centre in West Sydney, with Saturday work required on a rostered basis.



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